Terms of Use
Last updated: September 23, 2026
Thank you for visiting the Renovo Orthopedic & Spine website. These Terms of Use ("Terms") apply to [renovoortho.com] and any other website, online form, or mobile application operated by [Legal entity name, e.g., Renovo Orthopedic & Spine, PLLC] ("Renovo," "we," "us," or "our") that links to these Terms (together, the "Services").
By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
These Terms apply only to your use of the Services. They do not govern the medical care you receive from Renovo, which is subject to our patient consent forms, financial policies, and Notice of Privacy Practices.
Medical Emergencies
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. Do not use the Services, online forms, email, or patient portal messages for urgent medical needs. These communications are not monitored around the clock, and we cannot guarantee response times.
No Medical Advice
The information on the Services, including articles, videos, condition and treatment descriptions, and exercise guidance, is provided for general educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified health care provider about your specific condition before making decisions about your care, starting an exercise program, or stopping any treatment.
Using the Services, submitting a form, or communicating with us online does not create a physician-patient relationship. A physician-patient relationship is established only when you are evaluated by a Renovo provider.
Appointment Requests
Submitting an appointment request through the Services does not guarantee an appointment. Your appointment is scheduled only when our office confirms it with you directly. Please do not include detailed medical information in appointment request or contact forms; our staff will collect what is needed when they contact you.
Patient Stories and Results
Patient testimonials, reviews, and before-and-after descriptions on the Services reflect the experiences of individual patients. Every patient is different, and results vary. These stories are not a promise or guarantee of any particular outcome. Patients featured on the Services have given written authorization for their stories to be shared.
Provider Information
We make reasonable efforts to keep information about our providers, locations, hours, services, and accepted insurance current. This information may change without notice. Please call our office to confirm details before your visit, including whether a provider is in network with your health plan.
Patient Portal and Online Bill Pay
Our patient portal and online payment services may be operated by third-party vendors on our behalf and may be subject to additional terms that you accept when you use them. If you access any part of the Services that requires a username and password, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us right away if you believe your account has been accessed without your permission.
Acceptable Use
You agree to use the Services only for lawful purposes. You agree that you will not:
- Violate any applicable local, state, federal, or international law or regulation.
- Use any robot, spider, scraper, crawler, or other automated means to access, collect, or copy content from the Services without our written permission.
- Use any content from the Services to develop, train, fine-tune, or ground any artificial intelligence or machine learning model, or include any portion of the Services in the output of such a model, without our written permission.
- Submit content that is false, misleading, defamatory, obscene, threatening, harassing, or that infringes the rights of others.
- Impersonate any person or misrepresent your affiliation with any person or organization.
- Attempt to gain unauthorized access to the Services, our systems, or any account.
- Introduce viruses, malware, or other harmful code, or interfere with the proper functioning of the Services.
- Frame or mirror any part of the Services without our written permission.
We may restrict, suspend, or end your access to the Services at any time if we believe you have violated these Terms.
Comments, Reviews, and Submissions
If you submit comments, reviews, feedback, or other content through the Services, you grant Renovo a non-exclusive, royalty-free right to use, display, and reproduce that content in connection with the Services. You are responsible for the content you submit. We may remove any submission at our discretion.
To protect patient privacy, we will not confirm whether any person is a patient or discuss any person's care in response to a public comment or review.
Intellectual Property
The Services and their content, including text, graphics, images, videos, logos, and the Renovo Orthopedic & Spine name, are owned by or licensed to Renovo and are protected by copyright, trademark, and other laws. You may view and print content from the Services for your personal, non-commercial use, provided you do not remove any copyright or other notices. Any other use, including reproduction, modification, distribution, or republication, requires our prior written permission.
Other trademarks and logos that appear on the Services, such as those of health plans, hospitals, or medical device manufacturers, belong to their respective owners.
Third-Party Links
The Services may contain links to websites operated by others, such as health plans, hospitals, surgery centers, and social media platforms. We do not control and are not responsible for the content, privacy practices, or terms of those websites. A link does not mean we endorse the website or its content. Your use of a third-party website is at your own risk and subject to that website's terms.
Privacy
Information you provide through the Services is handled according to our Privacy Policy. Health information we receive as your health care provider is protected under HIPAA and described in our Notice of Privacy Practices.
Text Messages
If you provide a mobile number and agree to receive text messages from us, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. See our Privacy Policy for more information.
Accessibility
We are committed to making the Services accessible to all users, including people with disabilities. If you have trouble accessing any part of the Services, please see our Accessibility Statement or call [Phone number] and we will help you get the information you need.
Children
The Services are intended for adults. If you are under 18, please use the Services with the help of a parent or guardian. Parents and guardians may use the Services on behalf of minor patients.
Disclaimer of Warranties
THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR GENERAL INFORMATIONAL PURPOSES. TO THE FULLEST EXTENT PERMITTED BY LAW, RENOVO MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
RENOVO DOES NOT GUARANTEE THAT THE CONTENT ON THE SERVICES IS ACCURATE, COMPLETE, OR CURRENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
We may change, suspend, or discontinue any part of the Services at any time without notice.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, RENOVO AND ITS PHYSICIANS, OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR ANY CONTENT ON THE SERVICES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THEM.
This limitation applies only to your use of the Services and does not limit any rights you have regarding the medical care you receive from Renovo. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
Indemnification
You agree to indemnify and hold harmless Renovo and its physicians, owners, employees, and agents from any claims, losses, damages, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms or your misuse of the Services.
Governing Law
These Terms are governed by the laws of the State of [State], without regard to its conflict of law principles. Any dispute relating to the Services will be resolved in the state or federal courts located in [County], [State], and you consent to the jurisdiction of those courts.
Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised Terms on this page and change the "Last updated" date. Your continued use of the Services after changes are posted means you accept the updated Terms.
General
If any part of these Terms is found to be unenforceable, the remaining parts will stay in effect. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later. These Terms, together with our Privacy Policy, are the entire agreement between you and Renovo regarding the Services.
Contact Us
If you have questions about these Terms, please contact us:
Renovo Orthopedic & Spine
Phone: (440) 96-ORTHO (67846)
Email: PatientFollowUp@RenovoOrthoSpine.com